Dataprise understands the landscape and offers comprehensive IT management solutions tailored to the unique needs of SMBs. Our services ensure that your IT infrastructure is efficient, secure, and aligned with your business goals.

The Importance of Managed IT Services

In a digital-first world, IT forms the backbone of any business operation. Here’s why managed IT services are critical for SMBs:

• Cost Efficiency: Predictable monthly expenses with no unexpected costs.
• Proactive Support: Minimizing downtime with 24/7 monitoring and immediate response.
• Expertise: Access to a team of IT experts with diverse specializations.
• Scalability: IT solutions that grow with your business.
• Focus: Enabling you to concentrate on core business activities, not IT issues.

Our Managed IT Services

Dataprise offers a suite of services designed to tackle every aspect of your IT needs:

Strategic IT Consulting

• IT Roadmapping: Planning your IT journey aligned with business objectives.
• Technology Assessments: Evaluating your current IT setup and suggesting improvements.
• Compliance & Risk Management: Ensuring your business meets industry standards and regulations.

Proactive End-User Support

• 24/7 Monitoring: Keeping a vigilant eye on your systems to prevent issues before they occur.
• Preventive Maintenance: Regular updates and maintenance to keep your infrastructure in peak condition.
• Help Desk Support: Always-available support to address any IT concerns.

Cloud Services

• Cloud Migration: Seamlessly moving your operations to the cloud for flexibility and efficiency.
• Cloud Management: Ongoing management of your cloud environment.
• Backup and Disaster Recovery: Protecting your data with robust backup solutions and disaster recovery plans.

Network and Infrastructure Services

• Network Design and Implementation: Building a reliable and secure network infrastructure.
• Wireless Networking: Ensuring fast and secure wireless connectivity for your business.
• Mobile Device Management: Keeping your company’s mobile devices secure and integrated.

Security Services

• Cybersecurity Assessments: Identifying vulnerabilities and fortifying your defenses.
• Managed Security: Ongoing protection against evolving cyber threats.
• Employee Training: Educating your staff on security best practices to mitigate human error risks.

Hardware and Software Management

• Vendor Management: Liaising with vendors to ensure you have the best hardware and software.
• Licensing Management: Keeping track of your software licenses and renewals.
• Equipment Procurement: Helping you select and acquire the right technology to meet your needs.

Disaster Recovery and Business Continuity

• Assessment and Planning: Evaluating your current disaster recovery readiness and developing a comprehensive plan that ensures minimal disruption to operations.
• Implementation: Setting up reliable systems that back up your critical data in real-time and enable swift recovery from any type of disaster.
• Testing and Maintenance: Regularly testing the disaster recovery plan to ensure it’s effective and making necessary adjustments based on evolving business needs.

Why Choose Dataprise for Your Managed IT Needs?

Our Approach

• Customer-Centric: We put your business needs at the forefront of our IT solutions.
• Transparency: Clear communication and no hidden fees.
• Innovation: Staying ahead of the curve with the latest technology trends.

Our Experience

• Decades of Expertise: A track record of helping SMBs thrive with cutting-edge IT solutions.
• Certified Professionals: A team of highly qualified IT experts with industry-recognized certifications.
• Satisfied Clients: A portfolio of success stories from businesses that have grown with our help.

Our Commitment

• Partnership: We see ourselves as an extension of your team, invested in your success.
• Continuous Improvement: Constantly refining our services to deliver better outcomes for your business.
• Security: A relentless focus on keeping your data and operations secure against all threats.

Get Started with Dataprise

Unlock the potential of your business with Dataprise’s Fully Managed IT Services. Our dedicated team is ready to transform your IT challenges into opportunities for growth.

To learn more about our services and how we can help your business, contact us today for a free consultation. Let us take the IT burden off your shoulders, so you can focus on what you do best – growing your business.

The post Fully Managed IT Services for Small to Mid-sized Businesses appeared first on Dataprise.

Understanding Managed IT Services

Managed IT Services refer to the outsourcing of a company’s IT operations to a third-party provider known as a Managed Services Provider (MSP). These providers specialize in maintaining a business’s technology infrastructure, including hardware, software, networks, and security systems. The services are typically rendered for a fixed monthly fee allowing businesses to predict their IT costs and focus on their core operations.

Why SMBS Should Consider Managed IT Services

Efficient and reliable IT systems are the backbone of any successful business. Small to mid-sized businesses, in particular, can significantly benefit from Managed IT Services for several reasons:

1. Proactive IT Management: MSPs provide a proactive approach to IT management, continuously monitoring the IT infrastructure to detect and fix issues before they escalate. This proactive strategy ensures minimal downtime and smooth business operations.
2. Cost-Efficiency: Hiring an in-house IT team can be costly for small businesses. However, with an MSP, businesses can access professional IT services at a fixed monthly cost, offering significant savings in the long run.
3. Access to Expertise: MSPs consist of IT specialists with diverse skills and expertise. This means businesses can tap into a wide array of knowledge to handle different IT challenges, something that would be costly to achieve with an in-house team.
4. Enhanced Security: With cyber threats becoming increasingly sophisticated, MSPs provide robust security measures to safeguard a business’s data and IT systems.
5. Scalability: As a business grows, so do its IT needs. MSPs provide scalable solutions that can be adjusted to match the changing needs of the business.

Choosing the Right MSP for Your Business

Before deciding on an MSP, businesses should consider their specific needs, budget, and the type of IT services they require. Some of the factors to consider include the MSP’s expertise, cost, range of services, and customer support. It’s also essential to ensure the MSP understands the specific regulations and compliance requirements applicable to the business.

Managed IT Services for Specific Industries

While Managed IT Services are beneficial to all businesses, certain industries can gain unique advantages from these services. Here’s a look at how Managed IT Services can benefit some specific sectors:

Healthcare

Healthcare providers handle sensitive patient data, making security a top priority. MSPs can help healthcare providers enhance their data security, improve system reliability, and ensure compliance with regulations like HIPAA and GDPR.

Banking

Financial institutions often struggle with managing complex IT systems and ensuring compliance with financial regulations. MSPs can help banks improve their security, manage compliance requirements, and provide continuous IT support.

Law Firms

Law firms handle sensitive client information and require reliable IT systems for their operations. MSPs can help law firms enhance their security, improve productivity, and provide scalable IT solutions.

Manufacturing

MSPs grant access to expert knowledge and the latest innovations in tech, allowing manufacturing companies to focus on their core operational activities without the burden of managing complex IT infrastructures. Through MSP partnerships, manufacturers can enhance operational efficiency, safeguard their digital assets, and position themselves for future success in a competitive market.

Looking for an MSP for Your Small Business?

Managed IT Services offer a practical solution for small businesses seeking to streamline their operations, enhance productivity, and reduce IT costs. By partnering with a reliable and experienced MSP like Dataprise, businesses can focus on their core competencies while leveraging cutting-edge technology and IT solutions. Contact us to learn more about how Dataprise can help your organization!

The post Managed IT Services: The Ultimate Solution for SMB Growth appeared first on Dataprise.

Align IT spending with firm goals

This one comes as no surprise. Just like the overall organization’s budget should align with mission statements, budgeting correctly for IT should power businesses to efficiently achieve their overall goals. Therefore, understanding your firm’s strategic direction is vital. For instance, if your firm aims to enhance client service and data protection, your IT budget might prioritize client relationship management software or secure communication platforms. The American Bar Association compiled a list of 10 technology tools that improve Law Firm productivity and profitability,

My team and I put together what we call The Ultimate Guide to IT Outsourcing for Law Firms. I encourage you to tab this whitepaper out and read it after wrapping up here. Another great resource we created here at Dataprise is our IT Department Cost Calculator – a useful Excel file that helps you define the true costs of your IT investment.

Invest in Managed Services

Law firms are turning to managed service providers to offload their day-to-day monotonous tasks, allowing them the time and space to focus on key business initiatives. There are many benefits to working with an IT service provider like Dataprise, but the most important in highlighting is compliance and regulation. I am sure you don’t need to be told, but regulations and compliance requirements are constantly changing. A key proponent of a managed service offering involves working with a professional IT consultant whose job is to roadmap compliance needs and regulatory goals, lifting that burden from your team’s plate.  

Optimize Your Technology Spending and Allocate Funds for Training

Legal technology spending has increased significantly over the years. Gartner wrote in 2021 that it is predicted to comprise approximately 12% of in-house budgets by 2025, a threefold increase from 2020 levels. And just last week, The Florida Senate approved a bill requiring state agency and local government employees to undergo certain cybersecurity training. Government entities are prioritizing cyber awareness education, and trends dictate that other industries are not far behind in creating the standard.

In conclusion, effective IT budgeting is a critical component of law firm management. By aligning IT spending with firm goals, investing wisely, forecasting expenses, regularly reviewing financial statements, planning for unexpected costs, and optimizing technology spending, law firms can maximize their return on investment while minimizing risk. It’s a strategic approach that not only supports operational efficiency but also enhances client service – ultimately driving firm success in today’s digital age.

Bonus Content: IT Budgeting Strategies

Double Bonus: Seal the Gaps in Your Law Firm’s Data Protection Strategy

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Outsourcing IT services can offer healthcare providers access to a team of experts who specialize in managing and maintaining the technology infrastructure. According to iHealthcareAnalyst, the global healthcare IT outsourcing market will reach $70 billion by 2029 driven by multiple factors including “health system administrators seeking to enhance profitability and efficiency while maintaining clinical excellence.”

In this week’s blog article, we explore the reasons why healthcare providers should consider outsourcing their IT services.

Reduce Costs

Managing IT in-house can be expensive – hiring and training staff to manage the environment, investing in hardware and software, and staying up-to-date with regulation and compliance law. Outsourcing IT services can significantly reduce costs associated with IT infrastructure. Now, providers can allocate additional resources to other areas of the business that are more important to driving patient satisfaction. Outsourcing allows for predictable monthly expenses for IT services (capital expenditure vs. operational expense) and can help organizations avoid unexpected costs associated with equipment breakdowns or security breaches.

Access to Expertise

Patients head to healthcare facilities because they want to get expert advice on a health issue they may be experiencing. IT is no different – organizations outsource their IT solutions to receive access to a team of experienced professionals who specialize in managing complex IT systems. A reputable healthcare outsourced IT service provider specializes in the latest technology trends, best practices, and regulations that govern the healthcare industry. This expertise can prove to be invaluable to healthcare providers with regards to regulatory compliance.

Enhanced Security

Healthcare providers store sensitive patient information ranging from medical records, personal information, and billing details. Protecting this information from cyber-attacks and data breaches has become increasingly challenging. Outsourcing IT services provides healthcare providers with access to state-of-the-art security protocols and technologies that can enhance their overall cybersecurity posture. A reputable IT service provider will provide regular security updates, monitor network activity, and implement necessary security measures to protect patient data.

Focus on Core Business Activities

Managing IT in-house can be a time-consuming process that distracts healthcare providers from their core business activities. Outsourcing IT services allows healthcare providers to focus on patient care and other critical business functions, knowing that their IT infrastructure is being managed by experts. This enables healthcare providers to provide better quality care to patients while also improving their overall business efficiency.

Scalability

Healthcare providers operate in a dynamic environment. Demand for services fluctuates, and technological requirements evolve with time. Working with a Managed Service Provider to outsource IT services allows healthcare providers to have a scalable solution that can adapt to ever-changing needs. As healthcare providers hire more staff and take on new patients, they can scale their IT infrastructure up to meet their needs. Dataprise is a leading cloud service provider designed to be the ideal partner for scaling healthcare providers.

Utilizing healthcare outsourced IT services helps healthcare providers improve their overall IT infrastructure, reduce costs, increase security, and improve operational efficiency. By partnering with a reputable IT service provider like Dataprise, healthcare providers can focus on providing quality patient care while relying on experts to manage and maintain their IT infrastructure. (Read about Dataprise’s Healthcare Industry Expertise Here!)

Finally, recently our experts spoke on data protection through Microsoft Azure and Microsoft 365. With compliance and regulation shaping up to be a big driving force for healthcare providers, we encourage you to check out the on-demand webinar and to reach out with any questions!

The post 5 Reasons Why Healthcare Providers Should Outsource IT appeared first on Dataprise.

Mitigating Cybersecurity Risks

Regularly, law firms deal with an array of confidential data, including contracts, financial statements of clients, and other highly sensitive information – all of which are the #1 target for malicious actors. Cyber incidents can lead to a negative reputation, increased legal liability, or worse, the loss of confidential information, resulting in damage to business growth.

As security threats evolve, MSPs follow suit, staying up-to-date with the latest technological advances and best practices, intending to provide their clients with enhanced cybersecurity measures. These features range from endpoint protection and intrusion detection to data encryption. Managed service providers can guide law firms through the ever-changing regulatory compliance standards while delivering customized solutions to meet industry-specific data protection needs.

Corresponding Content:

• Law Firms’ Biggest Cybersecurity Liability: Senior Partners (Source: Law360)

Meeting Regulatory Compliance Standards

The legal industry is governed by a wide range of regulatory authorities, such as the General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act (HIPAA), and Payment Card Industry Data Security Standard (PCI DSS). MSPs help law firms ensure compliance with these mandates by implementing security controls, conducting independent audits, and preparing firms to meet regulatory standards. MSPs work with the goal in mind to mitigate operational risk, increase client trust, and safeguard confidential information.

Enabling Proper Record Management

A top priority for law firm executives is to maintain detailed records in a highly structured manner. In today’s business environment, with the hybrid work model, keeping physical records might not be enough. According to the American Bar Association, the average solo practitioner spends about 4.6 hours per week on administrative tasks. Law firms must ensure that their electronic records, including emails, are properly archived, backed up, and even independently audited to demonstrate compliance with regulatory mandates. MSPs can take that off of the law firms’ plates by implementing efficient and secure record-keeping practices that meet the necessary legal compliance requirements.

Ensuring Disaster Recovery

Natural disasters, human errors, or other untimely and unforeseen circumstances can disrupt the IT infrastructure of a law firm, resulting in the loss of data or a complete shutdown of operations. Manage service providers work with law firms to ensure business continuity by implementing robust disaster recovery and business continuity plans to recover in the event of an outage or disaster. This is achieved by providing strong IT infrastructure, off-site backups, and access to resources for employees when required, securely.

In conclusion, MSPs partner with law firms to provide actionable and comprehensive guidance on, procedures, policies, and security controls to maintain compliance and adhere to regulations. Not only does this boost the organization’s positioning in the market, but it also helps lawyers focus on their core competence: humanized and ethical law practice. MSPs help law firms access cutting-edge technology, take advantage of state-of-the-art tools, and leverage economies of scale to improve security, reduce cost and drive better business outcomes.

The post 4 Ways MSPs Support Regulatory Compliance for Law Firms appeared first on Dataprise.

“ARDX is focused on health equity, seven determinants of health, making sure that every individual can get that service for their health. So from a day-to-day perspective, what Dataprise does for ARDX is they make sure that when I walk in in the morning, my PC works and all the applications I need to get to do my job are functional.”

Mike Alexander, Senior Director, IT, ARDX

A Phenomenal Move

This year we did an office move and we engaged multiple people. We had local people, of course the internet providers had to be there. Dataprise helped us take several of our key applications during that move and put them into the cloud. Dataprise helped us set that up, connect people to it and make sure it works. That was phenomenal. When the move was complete, ARDX started to focus on strategies and part of that was the move to the cloud. Dataprise is continuing to help ARDX move things forward to the cloud.

One of the things that ARDX didn’t have that they needed was more extensive security. “We engaged Dataprise’s security services and SOC as well as security training services. We’re able to get monitoring, IPS and IDS, which some of the clients that we support require. We are now able to do that and track that.”

A False Positive

ARDX had a security alert that turned out to be a false positive but the experience showcased the value of having Dataprise’s security team by their side.

“What happened is there was a security alert and very quickly a response came back into me saying, “Hey, this looks like this may be something you should be concerned about. We’re concerned about it. Can you tell us what it is? Can you do some research on your side? We’re doing research on our side.” And as a team, we went after it, found it was a false positive and Dataprise closed that incident out.”

ARDX didn’t have that level of cyber service before. And when [false positive security incident] came to light, the professionalism, the process we went through, the incident response was perfect and we closed it out. I can bring that up in ARDX and say, see, this is exactly what this service provides. So that it’s a real case that the executive team can see was really important.

The Face of End User Support

Dataprise, that’s what our end user base sees, that’s what ARDX end-user base sees and is the most customer forward. We can have Dataprise’s team work with those individuals and quite frankly, not have to worry about it.

My peace of mind, that’s probably the biggest thing that I’ve seen. I don’t know how you guys do it. I don’t know how you find the talent that is professional, that are personable and they don’t scare people because all they do is talk technology. They’re able to actually focus on the person’s issue and the functional issue and solve the technical problem.

Making the Right Choice

When we did our best and final selection, there were two companies. There were certain parameters we were looking for. We wanted it to be a bigger company than we had worked with in the past. We were looking for a little bit more scale because we were trying to scale and we wanted to make sure that could happen. All that to me was that whole word partner.

No one was hiding behind. No one was saying, “Oh, this is a service.” People were very willing to talk to me openly and honestly, and that was hugely important to us and that’s probably the main differentiator between everybody else. It was that the personalities, the professionalism, and yes, it’s all technology, but it really isn’t about technology. It’s about the people.

“You can count on it being a people driven experience, which is what service is.“

Mike Alexander, Senior Director, IT, ARDX

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